Refund Policy

Last updated: March 9, 2026

We want every FurFree Roller customer to be completely satisfied. If you have any issue with your order, please reach out — we're here to help.

1. Return Window

You may request a return or refund within 30 days of delivery. To initiate a return, email us at support@trendflow.shop with your order number and reason.

2. Eligible Returns

• Items that are defective or damaged on arrival
• Items that do not match the product description
• Items you are unsatisfied with (within 30 days of delivery)

3. Non-Eligible Returns

• Requests made more than 30 days after confirmed delivery
• Items damaged due to misuse or improper care
• Lost packages where the shipping address provided was incorrect

4. Return Process

Email support@trendflow.shop with your order number and a brief description of the issue. We may ask for a photo of the item. Once approved, we will provide return instructions or process a direct refund — whichever is faster for you.

5. Refund Timeline

Approved refunds are processed within 5–7 business days to your original payment method. Bank processing times may vary.

6. Exchanges

We are happy to exchange for a different color or bundle option if stock is available. Contact us within 30 days of delivery to arrange an exchange.

7. Lost or Undelivered Packages

If your package has not arrived within 20 business days of your shipping confirmation email, contact us and we will investigate with the carrier and reship or refund as appropriate.

8. Contact

For all refund and return requests: support@trendflow.shop